I know nothing about computers so am at the mercy of repairer. Could someone help with the sorts of questions I should be asking pleeease! The laptop is about 14 months old. Repairer says hard drive has failed; Quotes $376 - $455 to replace and reinstall windows, and restore data Probably - no guarantee on data. Also says it was running "hot" and should get a cooling pad. The thing was an Acer 5745/5553 and wasn't cheap. Any help with what I should ask or whether I should get a second opinion would be much appreciated!